Someone knocked?
Check us first.
Every rep is listed below with their licence details. If the person at your door is not on this page, they are not ours.
Every number here links to the public register that proves it. Nothing on this page requires our word for it.
- AFSL
- 532061
Our people
Authorised representatives
Olena Tymchenko
Claims Manager
Runs your claim once it's lodged. Olena deals with your insurer, keeps you updated and is your point of contact through to settlement.
Representative of Cyrus Trading Pty Ltd, CAR No. 001322632
Vasyl Karpynets
Field Representative
The person you may meet at your door. Vasyl inspects roofs, documents storm damage and leaves you a card so you can check him against this page.
Representative of Cyrus Trading Pty Ltd, CAR No. 001322632
Our commitments
What we will always do, and what we never will
- We never ask for money or bank details at your door. Any insurance payment made to you goes straight from your insurer to your bank account. You give your details to the insurer, never to us.
- We always show identification and leave a card.
Step 2
Check our licence on the public registers
Financial services licence
- Legal entity:
- Cyrus Trading Pty Ltd, trading as Apex Claims
- Our representative no.:
- 001322632
- Appointed:
- 31 July 2026
- Licensee:
- Taylor Emily Hulme
- AFSL:
- 532061
- ACN:
- 683 929 115
- ABN:
- 29 683 929 115
How to check: open the ASIC register and search "Authorised representative" with our representative number, or "AFS licensee" with the AFSL number. Tap any number once to select it for copying.
See our company record directlyOpen the ASIC professional registers
Know the difference
How to tell a legitimate advocate from a storm chaser
A legitimate advocate
- Shows ID and leaves a card you can check later
- Displays licence numbers you can verify on public registers
- Explains how they're paid, in writing
A storm chaser
- Asks for cash, a deposit or your bank details at the door
- Claims to be "sent by your insurer"
- Has no licence numbers, or numbers that don't check out
- Uses urgency: "prices go up tomorrow", "last house on the street"
These warning signs are published by the Insurance Council of Australia and ASIC's MoneySmart. If in doubt, check the registers above or call the Queensland Office of Fair Trading on 13 74 68.
Report a concern
If anyone claiming to be from Apex Claims has behaved differently from the commitments above, we want to know the same day. Call 1300 304 017 or use the contact page.