Complaints & dispute resolution
Document pending compliance sign-off.
The approved Complaints & dispute resolution will be published here before launch. It must not be drafted in-house. The wording comes from the AFSL licensee and compliance adviser.
External dispute resolution
If a complaint isn't resolved to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA): 1800 931 678, afca.org.au. AFCA's service is free to you.
Taylor Emily Hulme · AFSL 532061 · ABN 29 683 929 115